Open Entry Certificate
Course
Target Group
The target group for this seminar is
sales persons, customer service personnel,
owners, managers and other persons who
have responsibility for dealing with
the customers.
Objectives
At the end of the training seminar,
participants will be able to:
- Identify customer needs and use
appropriate strategies to satisfy
their needs
- Analyse the quality of customer
service in their companies and make
a commitment to improve it
- Observe proper telephone techniques
and ethics in conducting business
using the telephone
- Utilize tools to effectively communicate
with customers
- Measure the levels of customer
service improvement in their organisation
Content
- Overview of the principles of customer
services
- Telephone techniques
- Identification of customer needs
- Customer interaction
- Customer supply chain
- Communication skills in handling
customers
- Selling on the telephone
- Techniques for measuring customer
satisfaction
Faculty
Classes are taught by practitioners who
have a minimum of a first degree in their
area of specialization, have extensive
experience in their respective field and
have a certificate or diploma in» Curriculum & Instruction
or training from a recognised tertiary
institution. They are therefore able to
blend theory and practice thus helping
participants find practical solutions
to their problems.
Click here for Application Form
Click here for Brochure
| Registration
/ Student Support
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For further
information, contact:
Mrs. Maxine Watts
mwatts@uccjm.com
OR
Mrs. Sonja Campbell
scampbell@uccjm.com
Phone: (876)
929-2830
Fax
:
(876) 968-4964
The University College
of the Caribbean
6 Belmont Road
Kingston 5
Jamaica,W.I.
(Hours: 8:30:am
- 5:30 pm Mon-Fri Eastern)
(Visits: welcome via
appointment)
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